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CDO.Message or clsEmail.asp Error - Powered By Kayako eSupport

Nov 21 2009

Support Center » Knowledgebase » CDO.Message or clsEmail.asp Error

	CDO.Message or clsEmail.asp Error

Solution Symptom
When attempting to send email, LearnPoint displays one of the following (or similar) errors:

CDO.Message.1 error '80040213'
The transport failed to connect to the server.

error '8004020f'
/_lib/clsEmail.asp, line 156

error '80040201'
/_lib/clsEmail.asp, line 156

Cause
LearnPoint is unable to access the SMTP service on the server due to one or more of the following reasons:

â€” The SMTP service is not running.
â€” The SMTP service is blocking itself (the server) from relaying.
â€” McAfee Users: security software is blocking port 25.

Background
In order for LearnPoint to send email using the SMTP service, the service must be running and allowing itself (the server) to relay messages. Relaying is, by default, globally dis-allowed so you must specifically permit it.

Resolution
To fix the problem, follow these steps:

Make sure the SMTP service is running

Allow the server to relay through itself:

1. Open IIS
2. Expand the local computer tree
3. Right-click on the Default SMTP Virtual Server and select Properties
4. Click on the Access tab
5. Click on the Relay button
6. Make sure Only the list below is selected.
7. Click Add...
8. Enter 127.0.0.1 and click OK throughout all windows to apply the setting.

Article Details

Article ID:

Created On:

Oct 15 2007 03:50 PM